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Shipping
All items are made to order and are crafted and shipped within 4 weeks of placing your order. All orders require a signature upon delivery
We ship to the UK, Europe, the US and internationally.
Return Policy & Resizes
M Nassar accepts returns of earrings within 14 days of delivery for a refund. Your jewellery must arrive to us unworn, unused and in its original condition and packaging to be eligible for a refund. Items must be returned with their Diamond Certificate. Misused jewellery or jewellery altered by a third-party jeweller is not eligible for return.
Unfortunately, we cannot accept returns of engagement rings, eternity bands, engraved items or customised bespoke pieces.
If you would like to resize your engagement ring, please contact us and we will arrange a return for resize.
Eternity bands cannot be resized as the number and size of stones are chosen based on ring size. However, once you place your order, we will create a wax mould of the eternity band with your ring size and ship it to you to try. Once you confirm that the size is comfortable, we will continue to craft your ring.
Return Process
Contact us and we will provide a prepaid shipping label with return instructions. As long as your M Nassar jewellery is returned to us in its original condition, we will refund the full amount minus the cost of shipping both ways. It can take up to 7-10 business days for us to process your return. Once we have received and processed your return, we will notify you that your refund is on the way.